FAQs for subscriptions
How do I sign up for a subscription?
You can sign up for a subscription by selecting the "Subscribe and Save" option on the product page and choosing your preferred delivery frequency before adding the item to your cart.
Can I change my subscription frequency?
Yes, you can change your subscription frequency by logging into your account, navigating to the subscription section, and selecting a new frequency.
How do I cancel my subscription?
You can cancel your subscription at any time by logging into your account, going to the subscription section, and selecting the "Cancel Subscription" option.
Will I receive a reminder before my next subscription order ships?
Yes, we send a reminder email 3 days before your next subscription order is scheduled to ship.
FAQs for Shea Butter
What makes your Shea Butter organic?
Our Shea Butter is certified organic, meaning it is produced without synthetic pesticides, fertilisers, or GMOs, ensuring a pure and natural product.
How is your Shea Butter sourced?
Our Shea Butter is sourced from the Morning Star Integrated School's farm in Tamale, Ghana, supporting local communities and sustainable farming practices.
What are the benefits of using Shea Butter?
Shea Butter is rich in vitamins and fatty acids, making it incredibly nourishing and moisturising for the skin. It also has anti-inflammatory and healing properties.
Is your Shea Butter suitable for all skin types?
Yes, our Shea Butter is suitable for all skin types, including sensitive skin, as it is free from additives, chemicals, and animal products.
FAQs for wholesale
Do you offer wholesale pricing?
Yes, we offer competitive wholesale pricing for bulk orders. Please contact us directly for more information and to receive a quote.
What is the minimum order quantity for wholesale purchases?
The minimum order quantity for wholesale purchases varies depending on the product. Please contact our wholesale team for specific details.
How do I place a wholesale order?
To place a wholesale order, please contact our wholesale team via email or phone. We will assist you with the order process and provide any necessary information.
Can I get samples before placing a wholesale order?
Yes, we offer samples of our products for potential wholesale customers. Please reach out to our team to request samples.
FAQs for Shipping & returns
What shipping options are available?
We offer standard, expedited, and international shipping options. Shipping costs and delivery times vary depending on your location and selected shipping method.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange. The product must be unused and in its original packaging. Please contact our customer service team to initiate a return.
Who pays for return shipping?
If the return is due to a defective product or an error on our part, we will cover the return shipping cost. For all other returns, the customer is responsible for the return shipping cost.
General FAQs
Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free, containing no animal products or by-products and not tested on animals.
How can I contact customer service?
You can contact our customer service team via email, phone, or the contact form on our website. We aim to respond to all inquiries within 24 hours.
Can I change or cancel my order after it has been placed?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes or cancellations.